Refund & Returns Policy

At Homixa, your satisfaction matters to us. We want you to feel comfortable shopping with us and to know exactly what to expect if a purchase doesn’t work out as planned. This policy explains how returns, refunds, damaged items, and order cancellations are handled.

Please review the information below before submitting a return request.

1. Return Window and Eligibility

You may request a return within 30 days of the delivery date.

To qualify for a return, the item must meet the following conditions:

  • It must be unused and in its original condition.
  • All original packaging, accessories, and included components must be returned.
  • You must provide your order number or other valid proof of purchase.
  • The item must not have been misused, altered, or damaged after delivery.

Returned items will be inspected upon receipt. If an item does not meet these requirements, it may not qualify for a refund. We will communicate the outcome of the inspection to you.

2. Items We Cannot Accept for Return

Some purchases are not eligible for return, including:

  • Products clearly identified as final sale.
  • Gift cards.
  • Personalized or custom-made products.
  • Items that have been used, altered, or damaged after delivery.
  • Returns sent without prior authorization when approval is required.

If you are unsure whether your item qualifies, please contact our support team before sending it back.

3. Damaged, Defective, or Incorrect Orders

We take care when preparing orders, but we understand that sometimes a product may arrive damaged, defective, or different from what you ordered.

If this happens, please contact us within 48 hours of delivery so we can review the issue and help you find an appropriate solution.

Please provide the following information with your request:

  • Your order number.
  • A brief explanation of the problem.
  • Clear photographs showing the item and its packaging, where applicable.

Our team will review the information and let you know the next steps. Depending on the circumstances, an appropriate resolution may include a refund or another suitable remedy.

Please contact us before returning the affected item so we can provide the correct instructions.

4. How to Request a Return

We ask that all customers obtain return approval and instructions before mailing an item back. This helps us identify your order and process your request correctly.

To begin, email info@homixa.shop with the following details:

  • Your order number.
  • The name or description of the item you want to return.
  • The reason for the return.
  • Photos or other supporting information, if relevant to your request.

Once we review your request, we will respond with the applicable return instructions.

Please do not send a return package before receiving instructions from our team, as an unapproved return may be delayed or difficult to process.

5. Refunds and Processing Time

After we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the amount will be returned to your original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank, card issuer, or payment provider.

If the expected period has passed and you still have not received your refund, please contact us at info@homixa.shop so we can help you check its status.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns. If the return is due to our error or an item that arrived damaged, defective, or incorrect, we will review the circumstances and explain the applicable refund or shipping arrangements.

6. Return Shipping Costs

For returns requested because you changed your mind or no longer want the product, you are responsible for the return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before arranging return shipping. Homixa will review the issue and provide appropriate instructions regarding the return and any applicable shipping costs.

We recommend keeping your return tracking information until the request has been resolved.

7. Exchanges

Homixa does not currently offer direct product exchanges.

If you would prefer a different product, you may request a return for the original item, provided it meets the eligibility requirements. Once your return has been approved and processed, you can place a separate order for the item you want.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@homixa.shop.

Orders may be canceled before they have been processed for shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the return process outlined in this policy will apply.

We cannot guarantee cancellation requests made after order processing has begun.

9. Contact Us

If you have questions about a return, refund, damaged product, or cancellation, our customer support team is available to assist you.

  • Store name: Homixa
  • Email: info@homixa.shop
  • Phone: +1 (682) 310-3340
  • Address: 6500 Champion Way, Colleyville, TX 76034, United States