Refund & Returns Policy

At Homixa, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging and accessories.
  • Include proof of purchase or your order number.
  • Not show signs of misuse, damage, or alteration after delivery.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products marked as final sale.
  • Gift cards.
  • Personalized or custom-made items.
  • Items that have been used, damaged, or altered after delivery.
  • Products returned without prior approval when required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and work to provide an appropriate solution.

Return Process

To request a return, please contact our customer support team before sending any item back.

Email: info@homixa.shop

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Once your request is reviewed and approved, we will provide return instructions.

Please do not return products without receiving return instructions.

Refunds

After your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your payment provider, it may take 10 business days for the refund to appear in your account.

Shipping charges are generally non-refundable unless the return is the result of our error or a damaged or incorrect item.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.

Return Shipping

If the return is due to a change of mind or an item no longer being wanted, the customer is responsible for return shipping costs.

If the return is approved because of a damaged, defective, or incorrect item, Homixa will work with you to provide an appropriate resolution.

Order Cancellation

Orders may be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

  • Store name: Homixa
  • Email: info@homixa.shop
  • Phone: +1 (682) 310-3340
  • Address: 6500 Champion Way, Colleyville, TX 76034, United States